Terms of Use

You must have authority to bind yourself or the organization you represent. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly of any unauthorized use.

Creating an account through our self-service sign-up requires you to confirm that you have read and agree to these Terms and our Privacy Policy. If your organization provisions access another way, your administrator’s process may apply instead.

Arbiter provides tools to support research compliance workflows (for example, protocol intake, review coordination, messaging, and related features). Features may change over time. We do not guarantee availability, uninterrupted operation, or that the Services will meet every regulatory or institutional requirement without configuration by your organization.

You retain rights to content you submit (“Your Content”). You grant Arbiter a non-exclusive license to host, process, and display Your Content solely to provide and improve the Services, as described in our Privacy Policy. You represent that you have the rights needed to submit Your Content and that its use does not violate applicable law or third-party rights.

You are responsible for how you use the Services, including compliance with institutional policies, research ethics requirements, and applicable laws. The Services are not a substitute for professional legal or regulatory advice.

You agree not to:

• misuse the Services or attempt to gain unauthorized access to systems, data, or accounts;
• upload malware or interfere with security or integrity;
• use the Services in violation of law or to infringe others’ rights;
• reverse engineer or scrape the Services except where permitted by law;
• use the Services to build a competing product without our written consent.

The Services, including software, branding, and documentation, are owned by Arbiter or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

The Services may integrate with third-party services (for example, identity, email, or cloud infrastructure). Your use of those services may be subject to separate terms from those providers.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARBITER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR THAT RESULTS FROM USE OF THE SERVICES WILL MEET YOUR OR YOUR INSTITUTION’S COMPLIANCE OBLIGATIONS WITHOUT YOUR OWN REVIEW AND PROCESSES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARBITER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT WHERE PROHIBITED BY LAW.

You will defend and indemnify Arbiter against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from Your Content or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

We may suspend or terminate access to the Services for violation of these Terms, risk to security, or as required by law. You may stop using the Services at any time. Provisions that by their nature should survive will survive termination.

We may modify these Terms by posting an updated version and updating the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate. Continued use after changes become effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless mandatory consumer protection laws in your jurisdiction require otherwise. Courts in Delaware (or another forum we specify in an enterprise agreement) have exclusive jurisdiction, subject to mandatory arbitration or venue rules if agreed in writing.

Questions about these Terms: contact@arbitercp.com